Telephone Banking service

[UniCredit Telephone Banking] service

Manage your banking quickly and conveniently through our UniCredit Telephone Banking service. You don't need to adapt to branch opening hours or wait in line. You can access our wide range of banking services by phone from home or on the move. You can also do most of your banking through the automated system without waiting, and immediately block your debit and credit cards and digital services (internet and mobile banking) in case of fraud or suspected fraud.

The [UniCredit Telephone Banking] service is available on the following numbers:

within Hungary: +36 1/20/30/70 325 3200

[Unicredit Telephone Banking] Menu from 12/04/25

What are the advantages of our [UniCredit Telephone Banking] service?

available 24/7,
almost all of our banking services are available through the service,
you can arrange your banking transactions conveniently and quickly,
you can arrange your transactions at a fee that is more favorable than the fees of orders given at the branch,
block your cards and digital services immediately in case of fraud or suspected fraud,
it is safe, since identification is also needed for its use,
available both in Hungarian and English.

What kind of services are available through [UniCredit Telephone Banking]?

SERVICES AVAILABLE THROUGH THE AUTOMATED SYSTEM

For banking by phone, you will need identification through your Telephone Banking ID and your 4-digit Telephone Banking PIN.

immediate blocking of bank cards and digital services in case of fraud
bank card activation
account balance query
unblocking eBanking;
requesting a new initial password for eBanking;
sending the mBanking activation code
sending the mToken activation code
blocking the Telephone Banking service
changing the Telephone Banking PIN code

SERVICES AVAILABLE THROUGH AN ADMINISTRATOR

Services requiring Telephone Banking identification

For banking by phone, you will need identification through your Telephone Banking ID and your 4-digit Telephone Banking PIN.

Bank card and existing credit card administration
Account management
Retail internet banking and mobile banking
Administration related to corporate internet banking and the mBanking Business application
Loan and insurance administration
Securities operations

Services not requiring Telephone Banking identification

Blocking of bank cards and credit cards
Information about bank card and existing credit card products
Information about account products
Information about retail and corporate internet banking and mobile app
Information about loans, new credit cards and new insurance
Information on investments
LIDL Card administration

How to use [UniCredit Telephone Banking]?

call +36 1/20/30/70 325 3200,
if you choose a service that requires a Telephone Banking identification, you will need your UniCredit Telephone Banking user ID and the corresponding secret PIN code
first enter your UniCredit Telephone Banking user ID, which you can view:
- in your Telephone Banking contract,
- by logging in to the eBanking service, under Banking/Telephone Banking
then your 4-digit UniCredit Telephone Banking PIN code, which
- you received in a sealed envelope if you applied for the service in person at a branch, and which you had to change after the first successful Telephone Banking identification,
- you had to create when you first logged into eBanking under Banking/Telephone Banking, if you opened the account online
after successful identification you have access to our services.

About security...

To avoid fraudulent use, you can perform most transactions through UniCredit Telephone Banking only after identifying yourself by entering your user ID and your UniCredit Telephone Bank PIN. The only exception to this is blocking your bank card, which you can do even after providing your personal details. You can also set daily and transaction limits for transactions through our Telephone Banking service; for this, please visit one of our branches and ask our advisors for assistance.

The UniCredit Telephone Banking user ID is required when logging into the automated system. This is a sequence of at least 5, but no more than 8 digits, not a secret code. You can find it in your UniCredit Telephone Banking contract or, if you are a retail client, in the eBanking service under Banking/Telephone Banking.
UniCredit Telephone Banking PIN – a 4-digit, highly confidential number which identifies the Account Holder or the person who has the right of disposal over the account. You received your UniCredit Telephone Banking PIN code in a sealed envelope, if you applied for the service at a branch. If you opened your account online, you had to create it the first time you logged into Retail eBanking under Banking/Telephone Banking.

If you have forgotten your UniCredit Telephone Banking PIN code, you can request a new one at a branch or our retail clients can create a new one in the eBanking service under Banking/Telephone Banking.

How can you apply for our [UniCredit Telephone Banking] service?

If you would like to use our service, please visit any of our branches where you can get your personalised [UniCredit Telephone Banking] ID and PIN code from our advisors.

Would you like to continually monitor your banking transactions?

With our text message (SMS) service you can request notifications about the balance of your bank account or your bank account transactions.
With our [UniCredit Internet Banking] service, you can access your bank account outside the branch, even from abroad.
With our [UniCredit Mobile Application] service, you can get updates of your finances on your smart phone.

[UniCredit Telephone Banking] service

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