Telephone Banking service

• available 24/7,
• almost all of our banking services are available through the service,
• you can arrange your banking transactions conveniently and quickly,
• you can arrange your transactions at a fee that is more favourable than the fees of orders given at the branch,
• it is safe, since identification is also needed for its use,
• available both in Hungarian and English.

• account balance, account history queries,
• account transactions (HUF and FX transfers, deposit management etc.),
• card transactions: activation, limit modification, blocking,
• loan advice,
• security transactions (e.g. trading investment funds, sales/purchase of stock exchange securities),
• Internet Banking and bankcard customer service,
• provision of general information.

• call +36 1/20/30/70  325 3200,
  
• the first step is identification: for this you will need your Telephone Banking user ID and the Telephone Banking PIN code,
  
• first you have to enter your Telephone Banking user ID which you can find on the PIN envelope (or in your Telephone Banking contract),
  
• next our system requires the 4-digit Telephone Banking PIN code which you received in a sealed envelope,
  
• after successful identification you have access to our services.

To arrange your banking quickly and conveniently we suggest to follow the process detailed above, because this way our colleagues have access to your data and can provide effective support.  

In order to avoid abuse, most of the transactions can only be performed through Telephone Banking once you have been identified after giving your user ID and PIN code. Only the blocking of the bankcard can be an exception to this, as you can do it after giving your personal data. In addition, you can also set daily and transaction limits for transactions through Telephone Banking, to do this please visit one of our branches and ask for the help of our advisors.

• The Telephone Banking user ID is necessary when entering into the automatic system - it consists of 5-8 numbers; it is not a secret code. You can find it in your Telephone Banking contract or on the left side of the Telephone Banking PIN code envelope.
  
• The Telephone Banking PIN code consists of 4 digits; it is a strictly confidential number needed for the authentication of the transactions and serves for the identification of the account holder or the person who has a right of disposal over the account. You have received your Telephone Banking PIN code in a sealed envelope sent by mail, and this code differs from your bank card PIN code. You can change the Telephone Banking PIN code if you wish, to do this please push # in our telephone system or ask for the help of our advisors.

If you would like to use our service, please visit any of our branches where you can get your personalised Telephone Banking ID and PIN code from our advisors.

• With our text message (SMS) service you can request notifications about the balance of your bank account or your bank account transactions.
• With our Internet Banking service, you can access your bank account outside the branch, even from abroad.
• With our Mobile Banking service, you can get updates of your finances on your smart phone.

Telephone Banking menu

List of Conditions for private customers

List of Conditions for small business