Token - PIN code, Security code
The Token, which is provided by the Bank to Users after the contracts are signed, is a complementary element of Internet Banking and Mobile Banking's security system, which helps to prevent unauthorised access with a high efficiency, related to both getting information on an account or initiating transactions.
The Token is basically a code generator, which, depending on the time of the use and the serial number of the Token, will provide a one-off code (valid for about 30 seconds) to be used by Internet Banking and Mobile Banking as a security code.
The password generated by the Token is needed when accessing the system and giving authorisation on orders.
A program running on the Bank's server checks if the code generated by the given Token related to a specific User (and typed in on the screen) is the same as the code generated by the Bank's server in relation to the given Token number.
If there is a difference between the two code series, the server will reject access to the system and the authentication of the order.
The Token is a 85*45*12*mm equipment, absolutely independent from the computer. It is small, it can be carried along, it does not need to be connected to a computer and can be used easily anywhere.
The Token can be switched on and off with the button.
After two minutes of being passive the Token will automatically switch off.
After switching on the Token, the four digit PIN code has to be given, which is provided by the Bank to the User upon signing the contracts and getting the Token.
After typing in the initial PIN code given by the Bank the User will be able to choose the PIN code of the Token.
It is your interest to change the initial PIN code after receiving the Token from the Bank.
The process of generating a security code
After the Token is switched on, the word "PIN" and four "-" signs will appear on the Token's display.
The four digit PIN code has to be given. When pushing each button the "-" signs will change into "_" signs at each character.
When pushing a mistaken number the incorrect number can be deleted with the button.
When all four digits of the correct pin code have been entered the one off code will appear on the display. This code is always a six digit decimal number which has to be typed in as a password in Internet Banking and Mobile Banking's log in window and when authenticating orders.
If the PIN code is mistaken the Token will show "FAIL 1", which can be deleted by pushing the button shortly and the PIN code can be typed in again.
If the device is switched off and on again the same message will appear until the right PIN code is entered.
If the message FAIL 3 has appeared, meaning that a mistaken PIN code was entered three times the Token will be blocked.
In this case please call our Bank's Telephone Banking service or visit the closest HVB branch to you in order to be able to use the Token again.
You can find detailed information on how to unblock the Token in the Unblocking the Token chapter.
Modifying PIN
The PIN code of the Token can be modified by entering the actual PIN after switching on the device and then the button has to be kept pushed for 2-3 seconds ignoring the password (the six-digit decimal number) appearing on the display.
After the display is cleared, the message "NEW PIN" and four "-" signs will appear on the Token's display.
The new PIN code can be entered here.
After entering the four digits the message "PIN CONF" and four "-" signs will appear . The new PIN code has to be entered again as confirmation.
After the PIN is confirmed the message "NEW PIN CONF" will appear to inform you about accepting the new PIN.
Unblocking the Token
If the Token is blocked after three failed attempts to enter the correct PIN code the message "FAIL 3" will appear on the display of the Token.
After switching off and on the Token the message "LOCK PIN" and a seven-digit number will appear on the display which inform about the blocked status of the Token.
Unblocking the Token and its further use can only be done with the help of the Bank's employees and only the owner of the Token can request it.
If you have an ID for the Bank's Telephone Banking Service please call our Telephone Banking Services at +36 1 325 3200 or visit the closest HVB branch to you.
After you are identified by the Bank's employee you will have to give the seven digit number appearing under the "LOCK PIN" message on the display of the Token.
Based on the code the Bank's SpectraNet system will generate an eight digit number which you will get from the Bank's employee.
After pushing the button on the Token the seven digit number will disappear and eigth "-" signs will appear under the "LOCK PIN" message. The eight-digit code provided by the Bank will have to be entered here.
When pushing a mistaken number the incorrect number can be deleted with the button.
After entering all eight digits a new PIN code has to be chosen.
The display will show the message "NEW PIN" and four "-" signs .
The new PIN code can be entered here. After entering the four digits the message "PIN CONF" and four "-" signs will appear . The new PIN code has to be entered again as confirmation.
After the PIN is confirmed the message "NEW PIN CONF" will appear to inform you about accepting the new PIN.
If the eight digit code is mistaken the Token will show "FAIL 1", which can be deleted by pushing the button shortly and the code can be typed in again.
(The identification number of the Token can be found at the bottom of the device)
Handling the Token
Please follow the instructions below when using the Token:
Keep it away from direct sunlight, heat, water and humidity.
Keep it safe from strong mechanical effects
Do not try to take it apart.
Keep it out of reach of children.
If the Token is faulty or cannot be switched on please contact one of our branches so that you can have a new Token and access to your accounts through the Internet.
If your Token is stolen or lost please immediately let the Bank know through our Telephone Banking Service +36 1 325 3200 or one of our employees in a branch so that the Token can be blocked.