It is free of charge.

The line is so long that if you enter the line now, you will not be served before the end of the opening hours.

In this case please get out of the line/cancel your appointment on your digital ticket.

Please cancel your appointment on your digital ticket.

You have 1 hour to get to the branch after you received the notification SMS; if you check in with pressing the “ARRIVED” button on your digital ticket by then, you will be next in line.

If you exceed the time limit, we can no longer keep your privileged position; we will delete your ticket and you need to enter the line again (but you can use your smartphone to enter the line again).

If a customer standing in the line the advisor will start to serve the next one. If you arrive within 20 minutes of your booked time, press the “ARRIVED” button on your digital ticket and the advisor will call you next. If you arrive after 20 minutes we will cancel your appointment and your number will be deleted. You have to join the current line.

In this case you join the current line with your number what you can check on your digital ticket. If there are nobody before you in the line your advisor will call you next. If there are others before you in the line you will be the next no later than the booked appointment.

We do not store your phone number; we only use it for the purposes of the notification and delete it at the end of the day.

Detailed information on the data processing related to the queue management system is available here:
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